CONDITION OF PURCHASE and INFORMATION


 

MODALITÉS D’ACHAT


1. Conditions of sale

Once you have made your choice, you will receive an e-mail confirming your order. It will then be delivered. , alongside your invoice and a certificate of authenticityAll our jewellery are unique creations, one of a kind. Also, in the event of a multiple order of the same article, an additional deadline of one week shall be necessary. The piece you will receive is the one you saw in the picture on the site, so in the event of a request for several identical pieces, you will be sent an e-mail suggesting pearls available for the additional pieces.


2. Payment


You have several payment options
- Credit card (Visa and Master Card): this is the easiest and quickest method to pay, via direct access on the website. This payment is perfectly secure and allows you to track the payment. Under no circumstances will your bank details be passed on or circulated online without being encrypted.
- Paypal: Paypal is also a particularly secure method of payment.
- Bank transfer to our bank in mainland France: if you are unable to use your credit card, bank transfers remain possible. All you need do is send an e-mail specifying the necessary references for your order. You will then be given the bank details of our business account and your package will be sent out. This includes IBAN and BIC codes as well as our account number. You will be sent an e-mail confirming receipt of your payment and the package dispatch date. If your bank applies charges, unfortunately they will be borne by you, and we must receive the entire amount indicated on the invoice.

3. Shipment of the order


Once your payment is made, your piece will be prepared immediately and sent out by secure post as soon as possible. All deliveries to mainland France are made by registered mail, tracked and insured. The usual delivery period is 8 to 13 days for mainland France, 13 to 25 days for Europe and up to 30 days for other countries. You will always be informed by e-mail of the preparation and dispatching of our order


4. Retraction and return


You have 7 days from delivery of your order to return the articles and obtain repayment, without penalty, excluding delivery charges which you will be required to cover.
It is vital that the return conditions are identical (return in a registered envelope with notification of receipt and insurance of the value of the piece), without alteration or modification to the pieces and their original packaging.

5. Confidentiality and personal information


Pursuant to Article 34 of the Act of 6 January 1978 relating to IT, files and freedoms, we inform you that you have the right to access, alter, correct, and remove data that concerns you. In this regard please write to: The information provided by the client is strictly confidential. Concerning information on bank card payment, we will under no circumstances receive this data, and it will always be transmitted securely.

 

PRACTICAL INFORMATION

 


1.Maintaining your Tahitian pearl


Despite a pearl’s density which is impact resistant, the Tahitian pearl  is sensitive to scratches when it comes into contact with another piece of jewellery. Also, you are advised to wear your pearl alone on its chain or cord, and to store it in a separate compartment from other pieces. Sensitive to the chemical products that surround us, it is important to avoid any contact with aggressive elements such as solvents, perfumes, detergents, household liquids or bleach. It is recommended to apply perfume, to your bare skin, at least 10 minutes before wearing your  Tahitian pearl. After wearing it, and before storing it, a pearl must be cleaned with a soft, dry cloth to get rid of any aggressive substances. To preserve its lustre (the Tahitian pearl containing water), it is not advised to store it in sunlight or behind glass. The Tahitian pearl  comes to life thanks to the waters in our skin, so respect it and wear it regularly, and it will thus retain all its beauty

2. Pearl grading


All our Tahitian pearls are delivered with their Classification and Authenticity Certificate, in accordance with the Official French Polynesia Classification  (APF ruling n. 2005-42 of 4 February). This certificate guarantees the origin and characteristics of the pearl used.

OWNERSHIP

The internet website www.desagneaux-createur.com is registered with INPI: “Desagneaux créateur“, “Desagneaux création“ are  registered trademarks of Desagneaux créateur.

SIREN: 789 976 875 Phone: +33 (0)5.90.51.25.85 Email: contact@desagneaux-createur.com Website: http://www.desagneaux-createur.com